Shipping & Delivery Policy
We aim to deliver your OVLIGHT lighting safely, efficiently, and with full transparency.
Below you’ll find clear information about shipping methods, delivery times, and costs.
Shipping Methods
We use reliable international logistics partners to ensure safe and trackable delivery.
All orders come with tracking information once shipped.
Shipping Cost
We offer free worldwide shipping on all orders.
No minimum purchase is required.
Processing Time
All orders are typically processed within 1–3 business days before shipment.
Custom or made-to-order items may require additional processing time.
Delivery Time
Once your order ships, it will take anywhere from 9-13 business days to be delivered depending on your location in the continental United States. Please note that during the busy holiday season, shipment may take an additional day or two due to the quantity of orders being processed by our team as well as by the shipping provider.
Please note, any Ground Shipping estimates are ONLY estimates, and occasionally weather, mechanical, or other unexpected circumstances can cause delays to your delivery.
Tracking Information
Once your order is shipped, you will receive a tracking number via email.
You can use it to monitor your shipment in real time.
We are unable to change the address of your order if the order has already been assigned a tracking number. If your order has not yet been assigned a tracking number, please get in touch with us as soon as possible and we can change it at no additional cost.
Customs & Duties
International orders may be subject to customs duties, VAT, or import taxes depending on the destination country.
These charges are determined by local authorities and are the responsibility of the customer.
We do not collect or control these fees.
Warranty & Guarantee
OVLIGHT products are covered by a limited warranty to ensure quality and reliability.
Warranty Coverage
We provide warranty service for manufacturing defects, including:
- Structural defects
- Electrical component failure under normal use
- LED system malfunction
Warranty Period
Our 3-year limited warranty covers manufacturing defects, material-related defects, and electrical component issues under normal use.
It does not cover accidental damage, misuse, unauthorized modification, or damage caused by improper handling.
What is NOT covered
Warranty does not cover:
- Damage caused by misuse or accidents
- Improper installation
- Normal wear and tear
- Unauthorized modifications
Our Commitment
We stand behind our products and will provide:
- Repair or replacement when applicable
- Technical support
- After-sales assistance for qualified issues
Lost or Delayed Orders
If your order is significantly delayed or lost, please contact our support team.
We will assist you in resolving the issue as quickly as possible.
Important Notes
- Delivery times are estimates and may vary
- Customs delays may occur in some regions
- Incorrect address information may delay delivery
Contact Us
If you have any questions about shipping, please contact us:
ovlight2026@outlook.com
WhatsApp: https://wa.me/8613302985294