Find quick answers about shipping, returns, product care, customization, and trade orders.
Tracking, free worldwide shipping, and delivery timelines.
Yes. We offer free shipping on all orders.
There is no minimum purchase requirement. Your order will be delivered directly to your door with tracking information once it ships.
Yes. We ship worldwide.
Please note that import duties, taxes, or customs fees may apply depending on your local regulations. These fees are the responsibility of the recipient.
Delivery time may vary depending on your location and the product ordered.
Some OVLIGHT lamps are made or prepared after your order is placed. You will receive tracking details by email once your order ships.
After your order ships, you will receive a confirmation email with a tracking number.
You can use that tracking number to follow your package in real time.
Please contact us as soon as possible after placing your order.
If your order has already entered production or shipped, we may not be able to cancel or modify it.
Details on our 30-day return policy and 3-year limited warranty.
We offer 30-day returns from the date of delivery.
To be eligible, the item should be in its original condition and returned with original packaging and accessories when possible.
Please contact us at:
Email: lumarythmofficial@outlook.comWhatsApp: Chat with us on WhatsApp
Please include your order number, the item you want to return, and the reason for your return.
Contact us within 7 days of delivery.
Please include your order number and clear photos of the item and packaging. We will help arrange a replacement, repair, or refund depending on the situation.
Our 3-year limited warranty covers manufacturing defects, material-related defects, and electrical component issues under normal use.
It does not cover accidental damage, misuse, unauthorized modification, or damage caused by improper handling.
The warranty begins on the date your order is delivered.
Please keep your order confirmation as proof of purchase.
How to use and care for your 3D printed lamp.
Each OVLIGHT lamp includes an E27 dimmable LED bulb. For best results, use the included bulb or a compatible low-heat E27 LED bulb.
Yes. Every OVLIGHT lamp comes with an E27 dimmable bulb included, so your lamp is ready to use right out of the box.
Our lamps are designed for safe everyday use with compatible LED bulbs.
However, 3D printed materials should not be exposed to high heat, open flames, or bulbs that exceed the recommended wattage.
Use a soft dry cloth or a gentle duster.
Avoid water, harsh cleaners, alcohol-based sprays, or abrasive cloths, as they may damage the surface texture.
Unless the product page clearly says it is suitable for outdoor use, OVLIGHT lamps are designed for indoor use only.
Keep the lamp away from rain, humidity, and direct outdoor exposure.
Personalized lighting and made-to-order details.
Some OVLIGHT products support customization, including photo lamps and selected design options.
Please check the product page or contact us before ordering if you need a custom request.
For special projects, trade orders, or interior design installations, custom cord length may be available.
Please contact us before placing your order.
Yes, for selected custom photo lamp products.
For best results, please upload a clear, high-resolution image. Our team may contact you if the image is not suitable for production.
Support for designers, architects, and bulk orders.
Yes. We support trade and bulk orders for interior designers, architects, retailers, and project buyers.
Email: lumarythmofficial@outlook.com
Yes. We can support selected project needs, including bulk quantities, custom specifications, and design coordination.
Please contact us with your project details, quantity, timeline, and destination country.
Wholesale may be available for qualified buyers.
Please contact our trade team with your business details and expected order volume.
For general support, returns, damaged items, or order questions:
For trade, wholesale, or project inquiries:
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